Privacy Policy

Last updated: June 19, 2026

1. Introduction

Aria Labs ("we," "our," or "us"), operator of Airbot, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our robot rental services, visit our website, or interact with our autonomous systems.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide:

  • Contact details (name, email, phone number, business address)
  • Billing and payment information (credit card details, billing address)
  • Event details (date, location, type of event, number of attendees)
  • Account credentials (username, password)
  • Communications with our customer service team

2.2 Information Collected Automatically:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Cookies and similar tracking technologies
  • Location data (when using our mobile applications)

2.3 Robot Operational Data:

  • Performance metrics (battery status, movement patterns, system diagnostics)
  • Basic interaction logs for quality improvement

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery:

  • Process reservations and manage bookings
  • Deliver and operate robots at your events
  • Provide technical support and troubleshooting
  • Process payments and prevent fraud

3.2 Service Improvement:

  • Analyze usage patterns to improve robot performance
  • Develop new features and services
  • Conduct quality assurance and safety monitoring

3.3 Communication:

  • Send booking confirmations and event reminders
  • Provide customer support responses
  • Share service updates and promotional offers (with consent)
  • Request feedback and reviews

3.4 Legal Compliance:

  • Comply with legal obligations and regulations
  • Respond to legal requests and prevent fraud
  • Protect our rights, property, and safety
  • Enforce our Terms of Service

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

4.1 Service Providers: We share data with trusted third-party vendors who assist with payment processing, cloud storage, analytics, and technical support. These providers are contractually obligated to protect your data.

4.2 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements: We may disclose information when required by law, court order, or to protect rights, property, or public safety.

4.4 With Your Consent: We may share data for marketing case studies, testimonials, or promotional materials only with your explicit permission.

5. Data Retention and Storage

5.1 Retention Period: We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Event-related data is typically retained for 90 days.

5.2 Data Deletion: You may request deletion of your personal information at any time by contacting rena@arialabsai.com. We will process deletion requests within 30 days.

5.3 Anonymized Data: Anonymized, aggregated data that cannot identify individuals may be retained for service improvement and research purposes.

6. Data Security

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for data transmission
  • Secure cloud storage with access controls
  • Regular security audits and penetration testing
  • Employee training on data protection practices
  • Multi-factor authentication for system access

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access: Request a copy of the personal data we hold about you.

7.2 Correction: Request correction of inaccurate or incomplete data.

7.3 Deletion: Request deletion of your personal data, subject to legal retention requirements.

7.4 Portability: Request your data in a structured, machine-readable format.

7.5 Objection: Object to processing of your data for certain purposes, including direct marketing.

7.6 Restriction: Request restriction of data processing under certain circumstances.

To exercise these rights, contact us at rena@arialabsai.com. We will respond within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Privacy Shield certification (where applicable)
  • Data processing agreements with international partners

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Required for website functionality (cannot be disabled).

Analytics Cookies: Help us understand how visitors use our site.

Marketing Cookies: Track advertising effectiveness across platforms.

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit functionality.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or prominent website notice. Continued use of our services after changes constitutes acceptance of the updated policy.

The "Last Updated" date at the top of this policy indicates when it was last revised.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: rena@arialabsai.com
  • Phone: +1 (650) 393-3288
  • Mail: Aria Labs Privacy Team, 420 Station Park Cir, San Mateo, CA 94402

13. Regional-Specific Provisions

13.1 California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is sold or disclosed and to opt out of sales.

13.2 European Union (GDPR): EU residents have rights under the General Data Protection Regulation, including the right to lodge complaints with supervisory authorities.

13.3 Nevada Residents: Nevada residents may opt out of the sale of certain personal information. We do not currently sell personal information as defined by Nevada law.